Terms & Conditions

Welcome to Central Chauffeur. These Terms & Conditions apply to all bookings and services provided by Central Chauffeur Ltd (“Central Chauffeur”, “we”, “us” or “our”).

By making a booking with us, you (“the Client”, “you” or “your”) agree to be bound by these Terms & Conditions.

1. Booking & Confirmation

All bookings are subject to availability and are only confirmed once accepted by Central Chauffeur.

When making a booking, you are responsible for providing accurate information, including:

• Passenger name and contact details
• Pick-up and drop-off locations
• Date and time of travel
• Flight, train or cruise details where applicable
• Number of passengers
• Luggage requirements
• Any special requirements

Any incorrect or incomplete information may affect the service provided and may result in additional charges.

2. Prices & Additional Charges

Our quoted price will normally include the services and journey details agreed at the time of booking.

Additional charges may apply if the Client requests changes to the original booking, including:

• Additional stops
• Changes to the route or destination
• Additional waiting time
• Extended hire periods
• Parking or other charges incurred during the journey
• Any additional services requested after confirmation

We will endeavour to inform you of any additional charges before they are incurred whenever reasonably possible.

3. Payment

Payment must be made according to the payment terms provided at the time of booking.

We may accept payment by credit/debit card or other payment methods agreed with the Client.

For account customers, invoices must be paid within the agreed payment period.

If payment is not received by the due date, Central Chauffeur reserves the right to apply applicable administration or recovery charges and may suspend or cancel future services.

4. Cancellation Policy

Cancellation charges may apply depending on how much notice is provided.

Unless otherwise agreed in writing:

• Cancellations made sufficiently in advance may be eligible for a refund, subject to any applicable administration fee.
• Cancellations made within 48 hours of the scheduled service may be charged at the full booking amount.
• Any applicable administration, booking or third-party charges may be deducted from refunds.

Cancellation requests should be made by email or through the contact details provided by Central Chauffeur.

A cancellation will only be considered confirmed once Central Chauffeur has acknowledged receipt of the cancellation request.

5. No-Show Policy

If a passenger fails to appear at the agreed pick-up location without contacting Central Chauffeur, the booking may be treated as a no-show.

In such circumstances, the full journey fare may be charged together with any applicable waiting time, parking or other charges.

For airport and port collections, passengers should contact our office if they are unable to locate their chauffeur.

6. Airport Transfers & Flight Delays

Where flight details have been provided, Central Chauffeur may monitor the scheduled arrival time.

Passengers should ensure that the flight, train or cruise information provided at the time of booking is accurate.

For airport collections, reasonable waiting time may be included depending on the booking and agreed service.

If a passenger is delayed significantly or is unable to meet the chauffeur, they should contact Central Chauffeur as soon as possible.

7. Changes to Your Booking

Any changes to the original booking should be communicated as soon as possible.

Changes to the:

• Pick-up or drop-off location
• Date or time
• Number of passengers
• Vehicle requirements
• Route
• Number of stops

may result in additional charges and are subject to availability.

Central Chauffeur reserves the right to refuse changes that cannot reasonably be accommodated.

8. Delays & Unforeseen Circumstances

Central Chauffeur will make every reasonable effort to provide a punctual and reliable service.

However, we cannot be held responsible for delays caused by circumstances outside our reasonable control, including:

• Traffic congestion
• Road closures
• Accidents
• Severe weather
• Public transport disruption
• Flight or train delays
• Vehicle breakdowns
• Police or emergency service activity
• Other unforeseen circumstances

Where possible, we will make reasonable arrangements to minimise the impact of such circumstances.

9. Vehicle & Chauffeur

Central Chauffeur reserves the right to provide a suitable alternative vehicle or chauffeur where necessary due to operational requirements, vehicle availability, breakdown or other unforeseen circumstances.

Every effort will be made to ensure that any replacement vehicle or chauffeur is of an appropriate standard for the booking.

10. Passenger Conduct

Passengers are expected to behave responsibly and respectfully towards the chauffeur, other passengers and the vehicle.

Central Chauffeur reserves the right to refuse or terminate a journey if a passenger:

• Is under the influence of alcohol or drugs
• Behaves aggressively or abusively
• Poses a safety risk
• Causes damage to the vehicle
• Refuses to follow reasonable safety instructions

No refund will normally be provided where a journey is terminated due to unacceptable passenger behaviour.

11. Smoking

Smoking and vaping are not permitted in any Central Chauffeur vehicle.

Any cleaning, valeting, repair or loss-of-service costs resulting from a breach of this policy may be charged to the Client.

12. Luggage & Personal Belongings

Passengers are responsible for ensuring that all personal belongings and luggage are collected when leaving the vehicle.

Central Chauffeur will take reasonable care when handling luggage but cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence.

Passengers should check the vehicle carefully before leaving.

If a chauffeur is required to return forgotten property to a passenger, an additional delivery or journey charge may apply.

13. Child Seats & Special Requirements

Any request for child seats, accessibility requirements, additional luggage capacity or other special arrangements should be made at the time of booking.

Special requirements are subject to availability and should be confirmed by Central Chauffeur before travel.

14. Passenger Safety

Passengers must follow all reasonable safety instructions given by the chauffeur.

Seat belts must be worn where provided and passengers must not open vehicle doors or leave their seats in a manner that creates a safety risk while the vehicle is moving.

15. Complaints

If you experience any issue with our service, please contact Central Chauffeur as soon as possible so that we have an opportunity to investigate and resolve the matter.

Formal complaints should be submitted in writing within 7 days of the service where possible.

We will review the complaint and aim to respond within a reasonable timeframe.

16. Travel Insurance

Passengers are responsible for obtaining appropriate travel insurance where necessary.

Central Chauffeur cannot be held responsible for losses arising from circumstances such as:

• Flight cancellations
• Missed flights or connections
• Train cancellations
• Personal illness
• Travel disruption
• Loss of personal belongings

17. Limitation of Liability

Central Chauffeur will take reasonable care to provide the booked service.

However, to the extent permitted by law, we will not be liable for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, vehicle availability, prices, journey times and service details may change without prior notice.

A confirmed booking and quotation will take precedence over general information displayed on the website.

19. Privacy

Any personal information provided when making a booking will be handled in accordance with our Privacy Policy.

We use customer information where necessary to process bookings, provide transportation services and communicate with customers about their journeys.

20. Changes to These Terms

Central Chauffeur reserves the right to update or amend these Terms & Conditions when necessary.

The latest version will be published on this page and will apply to future bookings unless otherwise agreed.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the applicable courts and legal requirements of England and Wales.

22. Contact Us

If you have any questions regarding these Terms & Conditions or your booking, please contact us:

Central Chauffeur Ltd
Ruislip, Middlesex, UK

Phone: +44 (0) 370 042 2752
Phone: +44 (0) 1895 622226
Email: info@centralchauffeur.com

Available 24/7

Central Chauffeur’s current contact information lists its Ruislip address, phone numbers, email and 24-hour office service.