Privacy Policy

Last updated: 14 November 2026

This policy explains how Central Chauffeur Ltd (“Central Chauffeur”, “we”, “us”) collects and uses personal information when you visit centralchauffeur.com, ask for a quote or book a journey with us.

1. Who we are

Central Chauffeur Ltd is the data controller for your personal information. We are a company registered in England and Wales (company number 08328743) at College House, Ruislip, Middlesex, HA4 7AE.

If you have any questions about this policy or your information, email info@centralchauffeur.com or call +44 (0) 1895 622226.

2. The information we collect

• Booking and quote details: your name, email address, phone number, pickup and drop-off addresses, travel dates and times, flight, train or cruise details, number of passengers and luggage, and any special requirements you tell us about.
• Passenger details: if you book for someone else, the details you give us about them. Please make sure they are happy for you to share them.
• Payment information: confirmation of payment and the amount paid. Card and PayPal details are handled by PayPal, not by us.
• Messages: anything you send us through our forms, by email or by phone.
• Technical information: your IP address, browser and device type, collected automatically for security and to keep the website working, and how you use the site if you accept analytics cookies.

Please only tell us about health or accessibility needs if they are relevant to your journey, for example if a passenger uses a wheelchair. We use this only to provide a suitable vehicle and service.

3. How we use your information

• To give you a quote, take your booking and carry out your journey (this is necessary to perform our contract with you).
• To contact you about your booking, including changes, delays and pickup details.
• To take payment, issue receipts and keep financial records (to meet our legal obligations).
• To deal with questions, complaints and claims.
• To keep our website and booking systems secure and prevent fraud (our legitimate interests).
• To understand how our website is used and improve it, only if you consent to analytics cookies.

We do not sell your personal information, and we do not send you marketing emails unless you have asked to receive them.

4. Who we share it with

We only share your information where it is needed to provide our service or where the law requires it:

• Our chauffeurs and partner operators, who receive the passenger name, phone number, pickup and drop-off details and any flight or cruise details needed to carry out your journey.
• PayPal, which processes online payments. We do not see or store your full card details.
• Google Maps, which our booking form uses to look up addresses and calculate routes.
• Google reCAPTCHA, which protects our forms from spam and abuse.
• Google Analytics, which tells us how visitors use the website, only if you accept analytics cookies.
• Our website hosting and email providers, which store the website and deliver booking and enquiry emails.
• Our accountants, insurers and professional advisers, where needed.
• The police or other authorities, where the law requires it.

5. International transfers

Some of our service providers, such as PayPal and Google, may process information outside the UK, including in the United States. Where this happens, we rely on the safeguards those providers use under UK data protection law, such as approved contract terms.

6. How long we keep it

We keep booking and payment records for six years after your journey, as required for tax and accounting purposes. Enquiries that do not lead to a booking are deleted after two years. Website security logs are kept for a short period only.

7. Cookies

We use a small number of cookies. Some are essential for the website and booking form to work. Others, such as Google Analytics, help us understand how the site is used; these are only set if you accept them in our cookie banner, and you can change your choice at any time.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong;
• ask us to delete your information, where we no longer need to keep it;
• object to, or ask us to restrict, how we use your information;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@centralchauffeur.com. We will reply within one month.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.